Our Services

Quality at Competitive Rates

Nice Telecom is your one-stop-shop for all your Telecom needs. Whether you’re looking for help with something minor or need an experienced professional to take on a larger scale project — please get in touch your free quotation.

Hosted Telephone Solutions

Move your phone system into the cloud

Great for growing businesses.
Cloud telephony provides a complete communications service for businesses of all sizes which is completely flexible and scalable. Cloud telephony gives you a rich set of features without having to buy a phone system or extra phone lines and is designed for easy use, management and set up.

Business Telephone Systems

We listen to you and propose the best solution for your business.

Business Telephone Systems
If you are looking to update your telephone system please give us a call. 
We listen to how your business works, exploring all the telephone system options available to find the ideal match for your needs.  We work with leading manufacturers and offer newly released technologies to keep you connected in the most reliable and cost-efficient manner possible.
We offer impartial advice and pride ourselves on our excellent customer care and service.
·        Supply & installation of Business Telephone Systems
·        Telephone System Maintenance and Support
·        Relocation Service and new line provision and relocate existing telephone system.
·        Installation of Category 5, 6 & 7 Cabling
·        Adds, moves and changes (Supply additional line, extension, voice cards & handsets)

Residential

Efficient. Reliable. Exceptional Service.

Do you have a noisy line or no dial tone, but BT or your network provider say there is nothing wrong with your line then call us and we can help.
If you just need a qualified Telephone Engineer to prove the fault is on the BT network or confirm that the fault is not down to your own wiring then we can help you.
No call out charge
Repair of faulty sockets and wiring
Special rates for OAP’s
Additional telephone sockets installed or relocated professionally and wiring concealed wherever possible.

Lines & Calls

If you need to order new business phone lines we can arrange this for you.

If you are moving site, upgrading lines or simply growing your business, we can arrange for the installation of all your new lines and take the hassle away from you.
Switching across your lines to Nice Telecom enables you to have a single bill for calls and lines, a better customer service and a better price.
If you would like us to provide you with a free bill analysis to see how much we can save you please call us today on: 0845 4501327.  If we can’t save you money we will be honest and tell you.
Non Geographical Numbers (0800, 0845, and 0870) increasing your sales with memorable numbers.
Lower line rentals than BT

Category 5 Cabling

Enhanced cabling suitable for voice & data

Cat 5e
The term Cat 5e refers to the Category 5 Enhanced cabling standard for networks. Cat 5e cables are often utilized within Ethernet infrastructures to support 10BASE-T (Ethernet), full duplex 100BASE-TX (Fast Ethernet), and 1000BASE-T (Gigabit Ethernet) networks. Cat 5e technology provides performance of up to 100 MHz. The Cat 5e cable standard shares similarities with the earlier generation Cat 5. Both of these cable categories contain twisted pairs of copper wire for transmitting signals. Their bandwidth is also the same. The difference between the Category 5 cable and Category 5 Enhanced cable is in performance specifications. The Cat 5e twisted pair technology meets stricter specifications regarding factors such as crosstalk (signal interference between lines) and loss of signal strength.
Cat 5e Cabling for Networks
The Cat 5e network cabling standard is backward compatible with the original Cat 5 and Cat 3 standards. Patch cables that connect network devices will be labeled according to their Category, such as CAT5 or CAT5e Ethernet cables. Category 5 cabling is also used in telephone and video applications. Cat 5 and 5e network cables have a maximum 100-metre run length. If an install requires a longer cable run, a switch or a repeater will be needed.
Cat 5 Cable is Widely Implemented
Though Category 6 cables have been developed, the enhanced Cat 5 cable continues to be a highly popular choice for wired LAN and telephone connections. It is available in stranded or solid formats. Compared to Category 5 Enhanced cabling, today’s fibre optic cables provide higher bandwidth with reduced interference. However, CAT 5e cables are more affordable than fibre optic.
Contact us for specific product pricing.

Telecom Jargon

A to Z of telecoms jargon explained!

A to Z of telecoms jargon explained!


  • ADSL – Asymmetrical Digital Subscriber Line. This is, technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. You can also use these lines for simultaneous voice and data transmission

  • Analogue Line – . these are the original lines used for making telephone calls. It commonly refers to a single line from your house/office to the point at which the line connects to the main telephone network (PSTN). It is cheap and reliable but lacking in features that businesses now take for granted.

  • Bandwidth – this is the the maximum amount of information (bits/second) that can be transmitted along a channel

  • Bluetooth – this is a short-range wireless technology designed to allow connection of portable devices in a wire-free manner.

  • Broadband – this is the data communications method of sending multiple bits of data simultaneously down the same line to give a high throughput or bandwidth.

  • DECT -Digitally Enhanced Cordless Telephone. DECT is the standard for cordless telephones. DECT phones communicate using the PSTN (public switched telephone network) through a small base station in the home or office and have a working radius of between 50 and 300 meters

  • FCT – Fixed Cellular Terminal. This is a mobile device that allows fixed telephony devices such as PBX Telephone Systems to connect directly to the GSM Mobile Phone Network – This may be to allow PBX users to call colleages on their mobiles free of charge, or call other mobile users at reduced rates (depending upon available tariffs)

  • ISDN – Integrated Services Digital Network, this refers to an international standard for sending voice, video and data over telephone wires. ISDN lines are different to standard analoge lines in that they are specifiically designed to carry multiple simultaneous voice calls and data, generally for video conferencing. It is available in two main derivatives; ISDN 2 and ISDN 30. ISDN benefits over analogue or ordinary telephone lines in several ways; it dials and connect quickers (1-3 seconds) and supports multiple telephone numbers per line.

  • LCR - Least-Cost Routing. This generally refers to the process where an end user will pay BT for their line rental, but will use a cheaper carrier for their calls. The end user would dial a call prefix which tells the local exchange which carrier is being used instead of BT (this can be done call by call, or more commonly is handled automatically by the office phone system) .

  • LLU – Local Loop Unbundling. This is the process where communications providers other than BT can take control of individual lines within the BT network. They can then route calls over their own networks. They can also bill directly for line rental instead of the customer having to receive two bills (one for line rental and one for calls)

  • PABX – Private Automatic Branch eXchange. This generally refers to a phone system consisting of multiple handsets and a central automated switchboard. Inbound calls can be automatically directed to the correct user by number dialled, generally a DDI. Users can dial each other internally by dialling a short ‘extension’ number and the outside world can be dialled by prefixing a call with a number normally 9 or 0

  • PSTN – Public Switched Telephone Network. This refers to the legacy infrastructure traditionally used to carry most telephone calls. It includes all the lines and cables from the connection point in your home or office, out of your building to the overhead phone lines, through to localised boxes you see at the end of the road to the local exchange and onwards nationally and internationally. It started off as an analogue system but is now almost completely digital.

  • Resilience – this is the ability to provide and maintain an acceptable level of service in the face of faults and challenges to normal operation

  • SDSL – Symmetrical Digital Subscriber Line. This is the technology that enables quick transmission of data over standard telephone lines. It is commonly used as a cost effective method to provide internet access and company networks across multiple offices. It is symmetric as the download and upload speeds are the same.

  • SIP – Session Initiation Protocol. This specifically refers to a standard protocol used for initiating and terminating video and voice calls over an IP network. This is an open standard that the majority of VoIP or Internet Telephony providers adhere to.

  • VoIP – Voice over Internet Protocol. his is one of the names for the technology that uses an IP network, such as the internet, to carry part or all of a phone call. One of the main benefits is that a user can make or receive calls wherever they can get an Internet connection, plus it offers a far greater range of functionality and a much cheaper price than traditional PABX style systems.

  • VPN – Virtual Private Network. This is a secure network that is used by companies (and individuals) to communicate confidentially over public networks such as the internet. Common users of this technology are remote/home workers who need to access their company’s central systems.

  • WAN – Wide Area Network. This is a computer network that covers a large geographic area. This could be a company joining their offices together in different cities or the Internet which is world wide

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